Digital Transformation Executive

Brandon
Claps

20+ years turning enterprise complexity into operating leverage — building high-performing teams that deliver enterprise-wide digital transformation, change management, real-time business intelligence, and AI-powered solutions from vision to production.

“When employees feel valued, included, and have a voice, transformation becomes more than a buzzword — it becomes our success story.”

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Portrait of Brandon Claps, Chief Information Officer and Digital Transformation Executive
Enterprise Transformation Analytics & BI Cybersecurity Vendor Strategy Workforce Modernization Business Continuity AI & Innovation Enterprise Transformation Analytics & BI Cybersecurity Vendor Strategy Workforce Modernization Business Continuity AI & Innovation
01

About Me

A technology executive recognized for rebuilding IT into a highly credible strategic business partner — delivering enterprise-scale digital transformation and AI innovation across multi-site healthcare organizations.

I operate as a strategic business partner to the CEO and board — not just managing technology, but repositioning IT's role through relationship building, transparent communication, change management, and embedding technology enablement within operational and clinical teams. Over 17 years in long-term care, I've led the shift from paper-based operations to enterprise-wide EHR, AI-powered financial management, and an enterprise data warehouse driving real-time business intelligence that senior leadership uses daily. Unlike most technology executives, I can go from whiteboard to working code — giving me the technical depth to lead engineering teams, evaluate vendors honestly, and prototype solutions before committing budget. Beyond my executive role, I consult for PointClickCare clients and HealthTech Consulting on modernization and digital transformation strategy.

My approach: lead with passion, foster meaningful relationships, and understand the business deeply enough to know where technology creates real impact. I negotiate complex vendor contracts and coach high-performing teams.

Strategic Vision

Aligning technology strategy with organizational goals — presenting to boards on risk and governance, and translating complex initiatives into outcomes leadership can measure.

Digital Transformation

Pioneering enterprise digital transformation — from paper to paperless, from reactive to predictive, from siloed to connected.

Data & AI

Turning disconnected systems into connected intelligence — predictive analytics, real-time business intelligence, and AI-powered solutions that drive better decisions.

Vendor & Partner Management

Managing complex vendor relationships and contract negotiations through trust and partnership — delivering results while preserving the flexibility to adapt as the organization evolves.

02

Experience

2017 — Present

Chief Information Officer

Loretto · Syracuse, NY

Repositioned IT as a credible strategic business partner through transparent partnership with executive leadership, clinical, and operational teams. Enterprise modernization across 19 locations and 2,500 employees at Central New York's sixth-largest employer. HIPAA Security Officer. Zero Trust cybersecurity modernization.

2013 — 2017

Manager / Director, IT Infrastructure

Loretto · Syracuse, NY

Implemented ITIL framework, reducing ticket resolution times by 50%. Led technology integration across 19 facilities during multiple acquisitions, drove PCI compliance, automated identity and access management, and delivered automation that reduced operational friction organization-wide.

2009 — 2013

System Administrator

Loretto · Syracuse, NY

Managed infrastructure of 80+ servers, 1,200 workstations, and 300 mobile devices. Led data center relocation, architected virtualized environment, and delivered large-scale migrations with minimal end-user impact.

2005 — 2009

Senior System Administrator

US Datanet · Syracuse, NY

Systems and network leadership supporting 300 employees across two entities, including acquisition integration and early team management.

Ongoing

Technology Consultant

Healthcare & Long-Term Care

Advisory work for PointClickCare clients and HealthTech Consulting on modernization, EHR implementation, and digital transformation strategy.

03

Selected Results

The strongest signal is not the technology. It is the stability on the other side.

01
Enterprise Transformation

Enterprise EHR across nine locations with zero cashflow disruption.

Led the technology implementation across 9 locations and 2,500 employees during a pandemic, on time and under budget, with no disruption to billing or revenue cycle. Provided longitudinal record as residents move through the continuum, governed by different regulations at each site.

  • 800+ employees trained remotely in three weeks
  • $1M+ saved through a WiFi-free secure connectivity solution
  • Initiated RHIO partnership for bi-directional interface
02
Crisis Leadership

Pandemic data infrastructure that contributed to $4.5M in recovery and strengthened operations.

I lead best when the pressure is highest and the playbook doesn't exist. Identified the need and developed COVID tracking, testing, screening, and remote-access systems that kept operations running and compliance intact when it mattered most.

  • Deployed secure WFH with MFA and employee and visitor health screening
  • Built PPE supply chain tracking tool to meet NYS DOH 90-day minimum supply requirements
  • Compliance tracking tool contributed to $4.5M in FEMA reimbursement
  • Cybersecurity modernization using Zero Trust principles to reduce organizational risk
03
Intelligence & Platforms

Dashboards, platforms, and vendor strategy designed for leadership use.

Healthcare generates rich data across dozens of systems — but it's often disconnected. By integrating these sources into a unified data warehouse, we unlocked predictive analytics, real-time HPPD tracking, payor mix analysis, granular organizational expenses including payroll, and revenue visibility that leadership never had before.

  • Enterprise data warehouse driving Compliance BI and Senior Leadership dashboards
  • Real-time tracking: Census, Turnover, Overtime, Agency Cost, HPPD, Payor Mix, Revenue
  • Designed and built a custom IT operations platform (web, iOS, Android) unifying 35+ systems into a single pane of glass
  • Led UKG Workforce Management across 2,500 employees and two union contracts, partnering with HR and Operations
  • Vendor negotiations eliminated redundancy while preserving flexibility
04
SaaS Product Development

From concept to production — a SaaS platform personally built from the ground up.

Personally architected and built a full SaaS platform for lease and contract management with integrated CRM — proving the technical depth behind the executive leadership.

  • AI-powered abstract automation through Anthropic and OpenAI API integrations
  • Conversation summarization, sentiment analysis, and automated follow-up tracking
  • Twilio integration for communication workflows
  • End-to-end development: architecture, backend, frontend, API integrations, and deployment

Stagen Integral Leadership

Intensive executive leadership development program — Dallas, TX

2023–2024

Leadership Greater Syracuse

Prestigious community leadership development program — Class of 2017

2017

40 Under 40

CNY Business Journal honoree for workplace and community leadership

2014

Lean Six Sigma Green Belt

Rochester Institute of Technology — process improvement for healthcare operations

2011
04

Advisory & Speaking

2023–Present

SUNY Oswego College Advisory Board

Advising on technology curriculum and industry alignment

2021–Present

AccuShield Advisory Board

Advising on product strategy for visitor management and health screening technology

2022–Present

Le Moyne College IS Advisory Board

Shaping information systems education and workforce readiness

2022

PointClickCare SUMMIT

Speaker — Automating Secure Access in a High-Turnover Industry

2021

LTC Heroes Podcast

Speaker — EHR Implementation: The Do's and Don'ts

2020

LeadingAge IGNITE Innovation & Change

Speaker — Healthcare Technology Innovation

2020

St. John Fisher College PhD Program

Guest Lecturer — IT Cyber Security

2018

CNYCC Data Governance Committee

Central New York Care Collaborative — Data governance strategy

Education & Certifications

2023–2024 Stagen Integral Leadership Program Dallas, TX
2011 Lean Six Sigma Green Belt Rochester Institute of Technology
2005 MCSE, MCP, CCNA, CCDA · GPA 4.0 Syracuse University
05

How I Lead

Technology should empower people to spend less time behind a screen and more time with the people who matter.
01

Passion & People First

I lead with passion, kindness, and purpose. Every technology decision starts with the people it impacts. I invest in my team's success through coaching, one-on-ones, and creating space for growth — because great outcomes come from great people.

02

Relationship Building

Relationships are the foundation of everything I do. I build trust across every level — from frontline staff to the boardroom, from vendors to external partners. Being in relationship with others is how the work gets done.

03

Business Partnership

IT isn't a cost center — it's a strategic partner. My technical fluency allows me to challenge assumptions, hold vendors accountable, and connect technology decisions to what actually matters — resident care, operational efficiency, and organizational sustainability.

04

Impactful Change

I don't implement technology for technology's sake. Every initiative must deliver measurable outcomes with discipline and accountability — real impact on the people and the mission we serve.

06

Get in Touch

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